tag:status.shipengine.com,2005:/historyShipEngine Status - Incident History2024-03-29T00:24:02-05:00ShipEnginetag:status.shipengine.com,2005:Incident/203203132024-03-21T13:15:54-05:002024-03-21T13:15:54-05:00Requested value 'no_rates_returned' was not found.<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:15</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>12:51</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:32</var> CDT</small><br><strong>Update</strong> - An update for the dotNet SDK has been published.<br />Development is continuing to investigate the underlying change that instigated this issue.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>10:12</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>09:54</var> CDT</small><br><strong>Investigating</strong> - We are investigating reports of the error "Requested value 'no_rates_returned' was not found." being encountered by SDK users when attempting to rate shipments.</p>tag:status.shipengine.com,2005:Incident/202472422024-03-14T19:30:05-05:002024-03-14T19:31:13-05:00USPS- Tracking Error<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>19:30</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>18:51</var> CDT</small><br><strong>Monitoring</strong> - We are seeing improved performance with USPS tracking. We are monitoring to confirm a complete resolution.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:19</var> CDT</small><br><strong>Investigating</strong> - We are aware of instances of the following message being returned when tracking USPS shipments:<br /><br />"An unexpected system error has occurred. Please try again later or contact the System Administrator."<br /><br />We are investigating this issue and are monitoring for improved functionality.</p>tag:status.shipengine.com,2005:Incident/201958462024-03-09T14:01:23-06:002024-03-09T14:01:23-06:00USPS - Increased Latency<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>14:01</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>13:11</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are currently monitoring the status.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:27</var> CST</small><br><strong>Investigating</strong> - We are investigating reports of higher than expected latency when getting USPS rates via Stamps.com and Endicia carriers.</p>tag:status.shipengine.com,2005:Incident/201709372024-03-05T17:43:49-06:002024-03-05T17:43:49-06:00PNG resource URL missing from successful createLabel responses<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:43</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:17</var> CST</small><br><strong>Monitoring</strong> - The cause has been identified and a fix has been implemented. We are monitoring to confirm a complete resolution.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:17</var> CST</small><br><strong>Investigating</strong> - We have received reports of the PNG label download resource URL not being present in the response content of successful createLabel requests where it would be expected to populate by default.</p>tag:status.shipengine.com,2005:Incident/201686332024-03-05T12:11:05-06:002024-03-05T12:11:05-06:00Intermittent issues creating labels with multiple carriers<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:11</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:36</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:55</var> CST</small><br><strong>Investigating</strong> - We have observed a higher than normal rate of 400/500 responses for attempts to create labels.<br />The underlying cause is being investigated and steps towards remediation worked on.</p>tag:status.shipengine.com,2005:Incident/201611692024-03-04T17:58:05-06:002024-03-04T17:58:05-06:00Timeouts on attempted label creation and rate retrieval<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:58</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:35</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:07</var> CST</small><br><strong>Investigating</strong> - We are investigating reports of timeouts and gateway errors that are being encountered when attempting to create labels and get rates.</p>tag:status.shipengine.com,2005:Incident/200621772024-02-23T19:59:03-06:002024-02-23T19:59:03-06:00Increased Rate of 504 Errors<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>19:59</var> CST</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>18:59</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are currently monitoring the status.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>18:30</var> CST</small><br><strong>Investigating</strong> - We are investigating reports of timeout errors impacting Rating, Label Generation, and Shipment Creation.</p>tag:status.shipengine.com,2005:Incident/200500872024-02-22T11:52:34-06:002024-02-22T11:52:34-06:00Inability for newly created ShipEngine accounts to login or use API<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:52</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:29</var> CST</small><br><strong>Investigating</strong> - We are investigating an issue which is preventing newly created ShipEngine accounts from being logged into on the ShipEngine account dashboard. This issue is also impacting the ability for these account to successfully utilize the ShipEngine API.</p>tag:status.shipengine.com,2005:Incident/198678582024-01-30T14:12:00-06:002024-01-30T14:12:00-06:00Stamps - Offshore error response when attempting to get rates and create labels<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:12</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>13:21</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and error rates have dropped. We are continuing to monitor for a complete resolution.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>09:44</var> CST</small><br><strong>Identified</strong> - Beginning today at approximately 01:54CST we began receiving the following error response for some attempts to rate and create labels using Stamps.com services:<br /><br />"A shipping carrier error occurred: Due to changes in the way rates are calculated for domestic USPS offshore service, you will need to update to the latest version of the Stamps.com software to continue printing this label.\n\nClick \"More Info\" to proceed to our software download page."<br /><br />This behavior has been reported to the Stamps engineering team and they are investigating the cause and working to remediate the issue.</p>tag:status.shipengine.com,2005:Incident/196929112024-01-22T09:31:07-06:002024-01-22T09:31:08-06:00Stamps.com USPS label tracking status: counterfeit postage<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>09:31</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>17:50</var> CST</small><br><strong>Investigating</strong> - We are aware of instances of the following message being returned for some Stamps.com produced USPS labels when attempting to track them via /v1/tracking or on the USPS website directly:<br />"Tracking information will not be displayed because this package was shipped with counterfeit postage. Please contact the merchant or seller with any questions."<br /><br />Stamps is aware of the issue and working on steps towards remediation.</p>tag:status.shipengine.com,2005:Incident/195527112023-12-28T12:25:00-06:002023-12-28T13:29:10-06:00Intermittent 500 responses on multiple endpoints.<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>12:25</var> CST</small><br><strong>Resolved</strong> - An elevated level of 500 responses were returned on multiple endpoints from 1225CST to 1255CST today. This includes but is not limited to:<br />/v1/tracking<br />/v1/labels<br />/v1/rates<br />/1/shipments<br />/v1/addresses/validate<br /><br />Engineering has deployed a fix and error rates have fallen.</p>tag:status.shipengine.com,2005:Incident/195463502023-12-27T20:22:51-06:002023-12-27T20:22:51-06:00Intermittent 500 responses on multiple endpoints.<p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>20:22</var> CST</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>17:45</var> CST</small><br><strong>Investigating</strong> - We have confirmed the presence of elevated error rates and are investigating reports of intermittent 500 responses on multiple endpoints. This includes but is not limited to:<br />/v1/tracking<br />/v1/labels<br />/v1/rates<br />/1/shipments<br />/v1/addresses/validate</p>tag:status.shipengine.com,2005:Incident/194839202023-12-21T14:16:16-06:002023-12-21T14:16:16-06:00Purolator - Error response on attempted label creation, tracking requests, and rate retrieval.<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>14:16</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>11:33</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>09:46</var> CST</small><br><strong>Update</strong> - Development is continuing to work with Purolator to resolve this issue.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>14:33</var> CST</small><br><strong>Update</strong> - This disruption has extended to tracking requests for Purolator shipments as well as the previously impacted rating and label creation endpoints.<br /><br />Development is continuing to work with Purolator directly to resolve this issue.<br /><br />The error response has changed to the following for all impacted endpoints: <br />"The shipping provider is temporarily unavailable, you may try again later. Please check our status page for updates."</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>09:20</var> CST</small><br><strong>Identified</strong> - The underlying issue has been identified and we are working with Purolator to correct it.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>16:47</var> CST</small><br><strong>Update</strong> - We are continuing to investigate the issue.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>13:15</var> CST</small><br><strong>Investigating</strong> - We are investigating reports of the error "The request failed with HTTP status 401: Unauthorized" being returned for multiple users when attempting to rate and create labels with Purolator starting 12/19/23 at approximately 1300CST.</p>tag:status.shipengine.com,2005:Incident/192439632023-11-29T12:50:51-06:002023-11-29T12:50:51-06:00UPS - Intermittent issues creating labels and getting rates with UPS<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>12:50</var> CST</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>12:06</var> CST</small><br><strong>Monitoring</strong> - We are aware of elevated error rates when attempting to get rates and create labels with UPS.<br /><br />We are continuing to monitor the situation for improvement.</p>tag:status.shipengine.com,2005:Incident/191840522023-11-20T16:30:00-06:002023-11-20T17:22:00-06:00Increased Response Time Latency<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>16:30</var> CST</small><br><strong>Resolved</strong> - On 11/20/2023, we identified an issue resulting in increased latency affecting the ShipEngine API between approximately 04:30pm to 05:00pm CST. The underlying cause was resolved and response times have returned to normal.</p>tag:status.shipengine.com,2005:Incident/190590082023-11-08T13:34:25-06:002023-11-08T13:34:25-06:00Intermittent issues requesting FedEx labels and rates<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:34</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>10:28</var> CST</small><br><strong>Monitoring</strong> - Error rates have dropped and we are continuing to monitor for a complete resolution.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>09:38</var> CST</small><br><strong>Investigating</strong> - We have received widespread reports of issues getting both rates and labels for FedEx.<br />The underlying cause of this issue is being investigated.</p>tag:status.shipengine.com,2005:Incident/189719692023-10-30T15:59:55-05:002023-10-30T15:59:55-05:00"License system not available" error on attempted UPS label creation.<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>15:59</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>15:47</var> CDT</small><br><strong>Monitoring</strong> - Error rates have reduced and increasing levels of successful UPS label creation has been noted.<br /><br />We are continuing to monitor for a complete resolution.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>15:28</var> CDT</small><br><strong>Investigating</strong> - We have received reports of a widespread issue preventing UPS label creation with the following error returned:<br />"A shipping carrier error occurred: License system not available"<br /><br />We are currently investigating this service disruption.</p>tag:status.shipengine.com,2005:Incident/189476832023-10-27T13:03:38-05:002023-10-27T13:03:38-05:00Intermittent "504 Gateway Time-out" when utilizing FedEx services<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>13:03</var> CDT</small><br><strong>Resolved</strong> - Latency experienced using Fedex services should now be resolved.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>12:56</var> CDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>12:56</var> CDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>12:55</var> CDT</small><br><strong>Monitoring</strong> - We are monitoring widespread reports of Gateway timeouts for attempts to create labels and get rates with FedEx services.</p>tag:status.shipengine.com,2005:Incident/187659082023-10-12T10:04:01-05:002023-10-12T10:04:01-05:00"An unexpected error occurred"<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>10:04</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>09:51</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>08:55</var> CDT</small><br><strong>Investigating</strong> - We are investigating widespread reports of non-specific error responses on multiple endpoints.</p>tag:status.shipengine.com,2005:Incident/186129612023-09-26T12:30:09-05:002023-09-26T12:30:09-05:00High rates of timeouts and nonspecific error responses from ShipEngine API<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>12:30</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>12:11</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>11:15</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>10:45</var> CDT</small><br><strong>Investigating</strong> - We are investigating widespread occurrences of timeouts and "An unexpected error occurred." error messages being returned on multiple endpoints.</p>tag:status.shipengine.com,2005:Incident/185472422023-09-19T12:17:49-05:002023-09-19T12:17:49-05:00"An unexpected error occurred" returned on attempted label creation<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>12:17</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>11:31</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>10:59</var> CDT</small><br><strong>Investigating</strong> - We are investigating widespread reports of non-specific error responses for attempts to create labels with multiple carriers.</p>tag:status.shipengine.com,2005:Incident/185019402023-09-14T17:55:03-05:002023-09-14T17:55:03-05:00Issues applying Shipsurance coverage<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>17:55</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>13:04</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>11:15</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>10:25</var> CDT</small><br><strong>Investigating</strong> - We are investigating reports of the error "Ineligible to use Shipsurance" being returned on attempts to created labels which specify the application of Shipsurance coverage for some users.</p>tag:status.shipengine.com,2005:Incident/184914812023-09-14T09:01:30-05:002023-09-15T09:31:05-05:00UPS label creation and void issues<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>09:01</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>13:13</var> CDT</small><br><strong>Monitoring</strong> - UPS has confirmed that a fix has been deployed to resolve this issue. We have seen a reduction in error rates and are continuing to monitor.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>12:04</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>10:37</var> CDT</small><br><strong>Investigating</strong> - We are investigating widespread reports of intermittent authentication errors being returned when attempting to create or void UPS labels or register new UPS accounts.<br />This issue looks to be specific to UPS and is not similarly impacting other carriers at this time.</p>tag:status.shipengine.com,2005:Incident/183383552023-09-01T10:32:09-05:002023-09-01T10:32:09-05:00Create Label Latency<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>10:32</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>13:00</var> CDT</small><br><strong>Investigating</strong> - Some customers are experiencing intermittent slowness when creating labels. Our engineering team is currently investigating. We will provide an update as soon as one is available.</p>tag:status.shipengine.com,2005:Incident/181569332023-08-25T14:12:50-05:002023-08-25T14:12:50-05:00ShipEngine Sandbox Carrier Service Disruption - FedEx rating and label creation<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>14:12</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>09:21</var> CDT</small><br><strong>Update</strong> - We continue to see "General Failure" errors in response to rate requests made to the FedEx test environment.<br />Attempts to create FedEx labels in the test environment are receiving the error response "An unexpected error occurred".</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>09:26</var> CDT</small><br><strong>Update</strong> - We have started seeing an improvement with rating FedEx shipments in the sandbox.<br />A portion of attempts still return the following error: "A shipping carrier error occurred: General Failure.", however this has become increasingly intermittent.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>10:36</var> CDT</small><br><strong>Update</strong> - Label creation for FedEx ground services has been restored.<br />The ability to rate FedEx shipments remains degraded.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>11:13</var> CDT</small><br><strong>Update</strong> - We are continuing to monitor for improvement.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>11:28</var> CDT</small><br><strong>Update</strong> - We are continuing to monitor for improvement.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>17:00</var> CDT</small><br><strong>Monitoring</strong> - We are aware of issues within the FedEx test environment that are causing FedEx rates to be largely unavailable in the ShipEngine Sandbox. Similarly, creation of test labels using certain services may be blocked. <br /><br />We are continuing to monitor for improvement.</p>