All Systems Operational
ShipEngine API Operational
90 days ago
99.96 % uptime
Today
ShipEngine.com (website) ? Operational
90 days ago
100.0 % uptime
Today
ShipEngine API Dashboard Operational
Shipping Carrier Integrations Operational
Access Worldwide Operational
Amazon Buy Shipping ? Operational
APC Operational
Asendia Operational
Australia Post Operational
Canada Post Operational
Chronopost Operational
DHL E-Commerce Operational
DHL Express AU Operational
DHL Express CA Operational
DHL Express UK Operational
DHL Express Operational
DPD Operational
Endicia Operational
FedEx CA Operational
FedEx UK Operational
FedEx US Operational
First Mile Operational
Globegistics Operational
Hermes Operational
LSO Operational
Newgistics Operational
OnTrac Operational
Purolator Canada Operational
Royal Mail Operational
RR Donnelley Operational
Sendle Operational
Stamps.com Operational
UPS AU Operational
UPS CA Operational
UPS UK Operational
UPS US Operational
Shipping Carrier Sandbox Integrations Operational
90 days ago
99.33 % uptime
Today
FedEx Sandbox Operational
90 days ago
98.0 % uptime
Today
UPS Sandbox Operational
90 days ago
100.0 % uptime
Today
Stamps Sandbox Operational
90 days ago
100.0 % uptime
Today
Shopping Cart/Marketplace Integrations Operational
Amazon Operational
Amazon Canada Operational
Brightpearl Operational
ChannelAdvisor Operational
Cratejoy Operational
eBay Operational
Etsy Operational
Groupon Goods Operational
Jane Operational
Magento Operational
PayPal Operational
Shopify ? Operational
StitchLabs Operational
SellerActive Operational
Squarespace ? Operational
Tophatter Operational
3dCart Operational
Volusion Operational
Walmart Operational
WooCommerce Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
ShipSurance Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
99.65 % uptime
Today
Chat Support Operational
90 days ago
99.3 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 14, 2024

No incidents reported today.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024
Resolved - This incident has been resolved.
Jul 3, 16:40 CDT
Update - We are continuing to work on a fix for this issue.
Jul 2, 09:27 CDT
Identified - We are looking into reports from users indicating that they are unable to continue communicating via chat once an initial reply has been received from a ShipEngine support agent.

User messages show as undelivered and support agents are not seeing them.
You may reach support directly at support@shipengine.com if needed while this problem exists.

Jul 1, 14:18 CDT
Jul 2, 2024
Resolved - This incident has been resolved.
Jul 2, 18:37 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 18:31 CDT
Identified - We are aware of an issue causing the following error to be returned on attempts to create UPS labels:
"A shipping carrier error occurred: Cannot implicitly convert type '<>f__AnonymousType135' to 'SS.Proxies.UPSShipService.UPSSecurityServiceAccessToken'"

The root cause has been identified and a fix is being implemented currently.

Jul 2, 16:39 CDT
Resolved - This incident has been resolved.
Jul 2, 09:49 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 09:39 CDT
Identified - We are investigating issues creating labels. A 400 response with the following error is returned:
"Unexpected carrier pipeline error. Object reference not set to an instance of an object."

This is impacting label creation for multiple carriers.

Jul 2, 09:24 CDT
Jul 1, 2024
Jun 30, 2024

No incidents reported.