Royal Mail by ShipStation Shipment Disruption
Monitoring - Effective August 14, 2026: Royal Mail from ShipStation is temporarily suspended for shipments from the UK to Europe.

In the meantime, other European carriers remain available for your UK shipments at this time.
Aug 21, 2026 - 12:41 CDT
EU De Minimis Removal Disruptions
Monitoring - Effective July 1, the European Union introduced a new €3 flat-rate customs duty per HS code for items valued under €150, in addition to import VAT. Learn more here.

GlobalPost: Due to new EU regulations, Germany is no longer accepting IOSS DDU shipments valued under €150, and France will only accept them through the end of July. To avoid automatic returns, customs delays, or extra fees, we highly recommend using our DDP services including, GlobalPost Plus or GlobalPost Plus Duties & Taxes Included. See details here.

Canada Post: Effective July 3, 2026, Canada Post is temporarily suspending parcel acceptance to select European Union destinations due to new EU customs requirements for low value shipments. See details here.
Jul 08, 2026 - 09:27 CDT
Uptime over the past 90 days. View historical uptime.
ShipEngine API Operational
ShipEngine.com (website) Operational
ShipEngine API Dashboard Operational
Shipping Carrier Integrations Operational
Access Worldwide Operational
Amazon Buy Shipping Operational
APC Operational
Asendia Operational
Australia Post Operational
Canada Post Operational
Chronopost Operational
DHL E-Commerce Operational
DHL Express AU Operational
DHL Express CA Operational
DHL Express UK Operational
DHL Express Operational
DPD Operational
Endicia Operational
FedEx CA Operational
FedEx UK Operational
FedEx US Operational
First Mile Operational
Globegistics Operational
Hermes Operational
LSO Operational
Newgistics Operational
OnTrac Operational
Purolator Canada Operational
Royal Mail Operational
RR Donnelley Operational
Sendle Operational
Stamps.com Operational
UPS AU Operational
UPS CA Operational
UPS UK Operational
UPS US Operational
Evri Operational
Shipping Carrier Sandbox Integrations Operational
FedEx Sandbox Operational
UPS Sandbox Operational
Stamps Sandbox Operational
Shopping Cart/Marketplace Integrations Operational
Amazon Operational
Amazon Canada Operational
Brightpearl Operational
ChannelAdvisor Operational
Cratejoy Operational
eBay Operational
Etsy Operational
Groupon Goods Operational
Jane Operational
Magento Operational
PayPal Operational
Shopify Operational
StitchLabs Operational
SellerActive Operational
Squarespace Operational
Tophatter Operational
3dCart Operational
Volusion Operational
Walmart Operational
WooCommerce Operational
Integrations Operational
ShipSurance Operational
Support Services Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

InPost and Mondial Relay planned maintenance Oct 3, 2026 17:00 - Oct 4, 2026 01:00 CDT

Please be informed that InPost/Mondial Relay planned maintenance on Sunday, 4 October 2026 between 00:00–08:00 CEST

Please find below the information provided by the carriers:

We would like to inform you that, in order to ensure the availability of our IT systems, on the night from Saturday to Sunday, October 4, 2026, between 00:00 and 8:00 AM CEST, we will be performing critical updates to our core network infrastructure within the InPost Data Center. 

Window: 00:00–08:00 CEST
Impact: InPost Group-wide (PL, UK, IT, FR, ES, PT, LU, NL, BE)

Phase                                 Time (CEST)
Systems shutdown               00:00 – 01:30
Network updates                  01:30 – 04:30
Systems restart                    04:30 – 06:00
Monitoring / hyper-care      06:00 – 08:00

Most systems will be back online by ~06:00, with the 06:00–08:00 window reserved for monitoring and resolving any residual issues.

Most important:
You will not be able to create new parcels or generate shipping labels/QR codes during this window, in any market. Please plan shipment creation and label generation for outside these hours.

What will keep working everywhere

End customers can still collect parcels from lockers using an existing pickup code or QR code
Previously retrieved parcel information in the InPost Mobile App remains visible
 
What will not work anywhere

Creating new parcels / generating labels – must be attempted following system restoration.
Main InPost / Mondial Relay websites
Customer service voice/chat bot
Tracking and status notification updates – all to be updated following maintenance completion.
 
We appreciate your patience and apologize for any inconvenience.
Posted on Sep 29, 2026 - 09:01 CDT

Royal Mail and ParcelForce planned maintenance Oct 12, 2026 22:00 - Oct 13, 2026 00:00 CDT

Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers:

"As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year.

Alongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond.

What does this mean for you?

These activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient.

The work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect."
Posted on Aug 31, 2026 - 04:57 CDT

Sep 29, 2026

Programmatic UPS Account Connection
Resolved - This incident has been resolved.
Sep 29, 09:30 CDT
Investigating - We are aware of an issue impacting users ability to connect UPS accounts programmatically via our API, and will provide further details when additional information is available.
Sep 24, 18:06 CDT
Royal Mail and ParcelForce planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 29, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 22:00 CDT
Scheduled - Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers:

"As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year.

Alongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond.

What does this mean for you?

These activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient.

The work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect."
Aug 31, 04:54 CDT

Sep 28, 2026

Sep 27, 2026

No incidents reported.

Sep 26, 2026

FAN Courier has planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 09:00 CDT
Scheduled - Please be informed that FAN Courier has planned maintenance on September 26th,
between 17:00 and 22:00 local time.

Please find below the information provided by FAN Courier:

While planned maintenance notifications are not something I am directly responsible for, I
happen to have the details regarding the upcoming maintenance window and can share
them with you.

Maintenance is planned for some of our IT systems on September 26th, between 17:00 and
22:00 local time. During this interval, brief service interruptions of up to 15 minutes may
occur for external services, including the FAN Courier API
Sep 25, 08:30 CDT

Sep 25, 2026

Evri - Unable to create labels
Resolved - This incident has been resolved.
Sep 25, 07:31 CDT
Monitoring - Evri made the optimizations on their side, and now we can see the requests are succeeding.
Sep 25, 07:11 CDT
Identified - The carrier identified the root cause and is implementing the optimization.
Sep 25, 06:17 CDT
Update - The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.
Sep 25, 04:51 CDT
Update - Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.
Sep 25, 02:54 CDT
Investigating - We are currently investigating this issue.
Sep 24, 08:47 CDT

Sep 24, 2026

Sep 23, 2026

No incidents reported.

Sep 22, 2026

Scheduled maintenance for the Royal Mail and Parcelforce services.
Completed - The scheduled maintenance has been completed.
Sep 22, 00:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 CDT
Scheduled - Please be advised of upcoming scheduled maintenance for the Royal Mail and Parcelforce services.
Below are the details provided by carrier:


We wanted to let you know that we'll be rolling out new features and platform improvements to Sapient on Tuesday, 22 September 2026.

Deployment Window
Start: 22 September 2026 – 04:00 BST
End: 22 September 2026 – 06:00 BST

We are not expecting any downtime during the deployment window.

Whilst the update is being applied, you may notice some brief increases in response times or errors in label creation, however there should be no interruption to normal service.

We have recently made some important changes to our deployment process.

Deployment activities have been moved to a quieter operating window which is also closer to the start of our support day. We have added extensive validation and monitoring checks which have been introduced both during and after the deployment. Alongside the release itself, our teams will be actively monitoring shipment creation, manifest processing, platform performance, and transaction activity to ensure everything is operating as expected on both the Website and the API.

The deployment will also remain under observation for an extended period after completion before it is formally signed off.

These changes are designed to give us greater visibility during deployments and allow us to identify and address any unexpected behaviour more quickly.
Sep 16, 03:51 CDT
Royal Mail and ParcelForce planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:01 CDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 04:50 CDT
Scheduled - Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers:

"As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year.

Alongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond.

What does this mean for you?

These activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient.

The work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect."
Sep 21, 22:00 CDT

Sep 21, 2026

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

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