Identified - Existing UPS connections which were not proactively migrated to us OAuth will now return the following error:
A shipping carrier error occurred: Access keys are no longer available. Please reconnect XXXXX account number using OAuth.

UPS account address/invoice information is no longer accepted as a method to authenticate the UPS account connection.
UPS connections that were set up using address/invoice information in the past will need to be reauthorized using OAuth.

To reconnect/reauthorize your existing UPS connection please follow the process outlined here:
https://help.shipengine.com/hc/en-us/articles/27535412505115-How-to-Reauthorize-Your-UPS-Account

You will need the following:
- the UPS website login for the given UPS account.
- a Name/Nickname populated for the connection in ShipEngine. If one is not displayed in the Name column you may set one via the Rename button in the 3-dots menu
- The UPS account's country code and postal code must be set for the given UPS account. You may set these via the Edit button in the 3-dots menu
- To repeat this process for each individual UPS connection that you have and intend to keep using.

If you do not have access to the account dashboard or would prefer to reconnect your existing UPS account via API request, you can use the Reconnect request outlined here:
https://www.shipengine.com/docs/carriers/ups/#:~:text=Example%20Reconnect%20Call

Oct 02, 2024 - 10:40 CDT
ShipEngine API Operational
90 days ago
99.89 % uptime
Today
ShipEngine.com (website) ? Operational
90 days ago
99.9 % uptime
Today
ShipEngine API Dashboard Operational
Shipping Carrier Integrations Degraded Performance
Access Worldwide Operational
Amazon Buy Shipping ? Operational
APC Operational
Asendia Operational
Australia Post Operational
Canada Post Operational
Chronopost Operational
DHL E-Commerce Operational
DHL Express AU Operational
DHL Express CA Operational
DHL Express UK Operational
DHL Express Operational
DPD Operational
Endicia Operational
FedEx CA Operational
FedEx UK Operational
FedEx US Operational
First Mile Operational
Globegistics Operational
Hermes Operational
LSO Operational
Newgistics Operational
OnTrac Operational
Purolator Canada Operational
Royal Mail Operational
RR Donnelley Operational
Sendle Operational
Stamps.com Operational
UPS AU Operational
UPS CA Operational
UPS UK Operational
UPS US Degraded Performance
Shipping Carrier Sandbox Integrations Operational
90 days ago
99.94 % uptime
Today
FedEx Sandbox Operational
90 days ago
100.0 % uptime
Today
UPS Sandbox Operational
90 days ago
99.84 % uptime
Today
Stamps Sandbox Operational
90 days ago
100.0 % uptime
Today
Shopping Cart/Marketplace Integrations Operational
Amazon Operational
Amazon Canada Operational
Brightpearl Operational
ChannelAdvisor Operational
Cratejoy Operational
eBay Operational
Etsy Operational
Groupon Goods Operational
Jane Operational
Magento Operational
PayPal Operational
Shopify ? Operational
StitchLabs Operational
SellerActive Operational
Squarespace ? Operational
Tophatter Operational
3dCart Operational
Volusion Operational
Walmart Operational
WooCommerce Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
ShipSurance Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
Chat Support Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 5, 2024

No incidents reported today.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

Unresolved incident: UPS - Access keys are no longer available.

Oct 1, 2024
Resolved - This incident has been resolved.
Oct 1, 09:11 CDT
Investigating - We are aware of an issue impacting Purolator at this time. We are monitoring this issue, and will provide updates when they become available!

You can also monitor the status through Purolator's Status Page: http://status.purolator.com/

Sep 30, 11:38 CDT
Sep 30, 2024
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
Resolved - This incident has been resolved.
Sep 26, 12:13 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 11:40 CDT
Investigating - We have received reports of widespread timeouts impacting multiple ShipEngine API endpoints and the account dashboard.

Engineering is investigating the cause and working towards a resolution.

Sep 26, 11:25 CDT
Sep 25, 2024

No incidents reported.

Sep 24, 2024
Resolved - This incident has been resolved.
Sep 24, 17:34 CDT
Update - We are seeing improved performance at this time, and we are working on a permanent resolution for this issue.
Sep 24, 10:23 CDT
Investigating - We are investigating an issue causing 400 responses to be returned intermittently when attempting to process UPS requests.
The error returned in association with this issue is: "Could not refresh authorization credentials in timely manner."

Sep 24, 07:57 CDT
Sep 23, 2024
Resolved - This incident has been resolved.
Sep 23, 16:43 CDT
Monitoring - We are seeing improved performance and are continuing to monitor.
Sep 23, 15:05 CDT
Investigating - We are aware of issues impacting UPS rating and label generation, and we are currently investigating this.
Sep 23, 13:33 CDT
Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.