Identified - Existing UPS connections which were not proactively migrated to us OAuth will now return the following error: A shipping carrier error occurred: Access keys are no longer available. Please reconnect XXXXX account number using OAuth.
UPS account address/invoice information is no longer accepted as a method to authenticate the UPS account connection. UPS connections that were set up using address/invoice information in the past will need to be reauthorized using OAuth.
You will need the following: - the UPS website login for the given UPS account. - a Name/Nickname populated for the connection in ShipEngine. If one is not displayed in the Name column you may set one via the Rename button in the 3-dots menu - The UPS account's country code and postal code must be set for the given UPS account. You may set these via the Edit button in the 3-dots menu - To repeat this process for each individual UPS connection that you have and intend to keep using.
Resolved -
This incident has been resolved.
Oct 1, 09:11 CDT
Investigating -
We are aware of an issue impacting Purolator at this time. We are monitoring this issue, and will provide updates when they become available!
Resolved -
This incident has been resolved.
Sep 24, 17:34 CDT
Update -
We are seeing improved performance at this time, and we are working on a permanent resolution for this issue.
Sep 24, 10:23 CDT
Investigating -
We are investigating an issue causing 400 responses to be returned intermittently when attempting to process UPS requests. The error returned in association with this issue is: "Could not refresh authorization credentials in timely manner."
Sep 24, 07:57 CDT