Monitoring -
Global Carrier Update

Effective from 27 November 2024, many postal carriers (USPS, Australia Post, Royal Mail, etc.) will not accept mail or packages for delivery to Canada for any mail class due to the ongoing Canadian Union of Postal Workers strike. Shipments in route may also be impacted.

In order to continue shipping to Canada, please use alternate carriers such as GlobalPost, UPS, Fedex, or DHL Express.

Sendle:
Effective Friday, December 6, 2024, Sendle will require customers to enter package dimensions when creating a Sendle label in ShipStation. Sendle continues to accept packages with a destination of Canada at this time.

More detailed information is available at the carrier websites below:

USPS: https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Australia Post: https://auspost.com.au/disruptions-and-updates/international-service-updates

NZ Post: https://www.nzpost.co.nz/contact-support/international-delivery-updates#sending

Canada Post: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page

Royal Mail: https://www.royalmail.com/international-incident-bulletin

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Canadian Carrier Update

Canada Post:
Effective November 15th, the Canadian Union of Postal Workers (CUPW) began a national strike, resulting in a complete shutdown of Canada Post operations. No mail or parcels will be processed or delivered for the duration of the strike.

https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page

UPS:
Effective Wednesday, December 4, UPS On-Call Pickup Requests for Domestic Standard shipments in Canada have been fully suspended until further notice.

Purolator:
Effective, Wednesday, December 4, Purolator will temporarily not accept mail or packages for delivery to certain ZIP Codes in Canada due to the ongoing CUPW strike. Shipments in route may also be impacted. Please reach out to our support teams for the list of impacted ZIP Codes.

GlobalPost:
No changes at this time.

FedEx:
No changes at this time.

DHL Express:
No changes at this time.

Canpar:
No changes at this time.

Sendle:
Effective Friday, December 6, 2024, Sendle will require customers to enter package dimensions when creating a Sendle label in ShipStation. Sendle continues to accept packages with a destination of Canada at this time.

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U.S. Carrier Update

USPS:
Effective November 29, 2024, the Postal Service™ will temporarily suspend international mail acceptance to Canada due to the foreign postal operator indicating that they are unable to process or deliver international mail or services because of the ongoing national strike by the Canadian Union of Postal Workers. Customers are asked to refrain from mailing items addressed to the following country, until further notice: Canada


This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.


GlobalPost:
Effective, Friday, November 22nd, GlobalPost Go service to Canada has been temporarily disabled due to the ongoing CUWP strike. We recommend switching to GlobalPost Plus for US to Canada shipments until the worker strike is resolved.

Sendle:
Effective Friday, December 6, 2024, Sendle will require customers to enter package dimensions when creating a Sendle label in ShipStation. Sendle continues to accept packages with a destination of Canada at this time.

Nov 27, 2024 - 17:05 CST
Monitoring - The Canadian Union of Postal Workers (CUPW) has announced it began a national strike on Friday, November 15, at 12:01 a.m. ET. Mail and parcels will not be processed or delivered for the duration of the national strike, and some post offices will be closed. Items will be delivered as quickly as possible once operations resume. See Canada Post's negotiations page for updates.
Nov 15, 2024 - 09:38 CST
ShipEngine API Operational
90 days ago
99.98 % uptime
Today
ShipEngine.com (website) ? Operational
90 days ago
100.0 % uptime
Today
ShipEngine API Dashboard Operational
Shipping Carrier Integrations Operational
Access Worldwide Operational
Amazon Buy Shipping ? Operational
APC Operational
Asendia Operational
Australia Post Operational
Canada Post Operational
Chronopost Operational
DHL E-Commerce Operational
DHL Express AU Operational
DHL Express CA Operational
DHL Express UK Operational
DHL Express Operational
DPD Operational
Endicia Operational
FedEx CA Operational
FedEx UK Operational
FedEx US Operational
First Mile Operational
Globegistics Operational
Hermes Operational
LSO Operational
Newgistics Operational
OnTrac Operational
Purolator Canada Operational
Royal Mail Operational
RR Donnelley Operational
Sendle Operational
Stamps.com Operational
UPS AU Operational
UPS CA Operational
UPS UK Operational
UPS US Operational
Shipping Carrier Sandbox Integrations Operational
90 days ago
99.34 % uptime
Today
FedEx Sandbox Operational
90 days ago
100.0 % uptime
Today
UPS Sandbox Operational
90 days ago
98.02 % uptime
Today
Stamps Sandbox Operational
90 days ago
100.0 % uptime
Today
Shopping Cart/Marketplace Integrations Operational
Amazon Operational
Amazon Canada Operational
Brightpearl Operational
ChannelAdvisor Operational
Cratejoy Operational
eBay Operational
Etsy Operational
Groupon Goods Operational
Jane Operational
Magento Operational
PayPal Operational
Shopify ? Operational
StitchLabs Operational
SellerActive Operational
Squarespace ? Operational
Tophatter Operational
3dCart Operational
Volusion Operational
Walmart Operational
WooCommerce Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
ShipSurance Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
Chat Support Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 9, 2024

No incidents reported today.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024
Resolved - This incident has been resolved.
Dec 3, 09:05 CST
Identified - We have identified an issue preventing successful UPS label creation in the ShipEngine sandbox test environment.
The error message returned is "A shipping carrier error occurred: The Shipper's shipper number cannot be used for the shipment".

This does not impact production.

The underlying cause has been identified and we are working towards a resolution.

Nov 27, 11:08 CST
Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024
Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.