EU De Minimis Removal Disruptions
Monitoring - Effective July 1, the European Union introduced a new €3 flat-rate customs duty per HS code for items valued under €150, in addition to import VAT. Learn more here.

GlobalPost: Due to new EU regulations, Germany is no longer accepting IOSS DDU shipments valued under €150, and France will only accept them through the end of July. To avoid automatic returns, customs delays, or extra fees, we highly recommend using our DDP services including, GlobalPost Plus or GlobalPost Plus Duties & Taxes Included. See details here.

Canada Post: Effective July 3, 2026, Canada Post is temporarily suspending parcel acceptance to select European Union destinations due to new EU customs requirements for low value shipments. See details here.
Jul 08, 2026 - 09:27 CDT
Uptime over the past 90 days. View historical uptime.
ShipEngine API Operational
90 days ago
99.99 % uptime
Today
ShipEngine.com (website) Operational
90 days ago
100.0 % uptime
Today
ShipEngine API Dashboard Operational
Shipping Carrier Integrations Operational
Access Worldwide Operational
Amazon Buy Shipping Operational
APC Operational
Asendia Operational
Australia Post Operational
Canada Post Operational
Chronopost Operational
DHL E-Commerce Operational
DHL Express AU Operational
DHL Express CA Operational
DHL Express UK Operational
DHL Express Operational
DPD Operational
Endicia Operational
FedEx CA Operational
FedEx UK Operational
FedEx US Operational
First Mile Operational
Globegistics Operational
Hermes Operational
LSO Operational
Newgistics Operational
OnTrac Operational
Purolator Canada Operational
Royal Mail Operational
RR Donnelley Operational
Sendle Operational
Stamps.com Operational
UPS AU Operational
UPS CA Operational
UPS UK Operational
UPS US Operational
Shipping Carrier Sandbox Integrations Operational
90 days ago
100.0 % uptime
Today
FedEx Sandbox Operational
90 days ago
100.0 % uptime
Today
UPS Sandbox Operational
90 days ago
100.0 % uptime
Today
Stamps Sandbox Operational
90 days ago
100.0 % uptime
Today
Shopping Cart/Marketplace Integrations Operational
Amazon Operational
Amazon Canada Operational
Brightpearl Operational
ChannelAdvisor Operational
Cratejoy Operational
eBay Operational
Etsy Operational
Groupon Goods Operational
Jane Operational
Magento Operational
PayPal Operational
Shopify Operational
StitchLabs Operational
SellerActive Operational
Squarespace Operational
Tophatter Operational
3dCart Operational
Volusion Operational
Walmart Operational
WooCommerce Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
ShipSurance Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
Chat Support Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 8, 2026

Royal Mail and Parcel Force maintenance
Completed - The scheduled maintenance has been completed.
Aug 8, 02:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 18:00 CDT
Scheduled - We received the message from the carrier informing us about Royal Mail and Parcel Force API maintenance. There shouldn't be any impact on the label creation and manifesting. The only impacted functionality is adding the new carrier configuration for the modules in the ShipStation API.

Message from the carrier:
"We wanted to make you aware of an upcoming planned maintenance window affecting Royal Mail's Online Business Account (OBA) platform.

Royal Mail has advised that OBA will be unavailable between 00:00 and 08:30 BST on Saturday 8 August 2026 whilst essential maintenance is carried out.

During this time, OBA-related processing will be unavailable. However, you can continue to submit shipment and manifest data to Intersoft as normal. Any transactions received during the maintenance window will be queued and processed automatically once the OBA service becomes available again.

Please note:
Any activities requiring a live validation against OBA will not be available during the maintenance window. This includes the activation of new Royal Mail services, OBA account verification, and new configuration requests that require OBA validation. Customers attempting to complete these activities during the outage period may receive validation errors.

To minimise disruption, new OBA account onboarding will be temporarily paused during the maintenance window, and any affected onboarding or configuration activities will resume once Royal Mail has completed the maintenance and the service is available again."
Jul 31, 02:59 CDT

Aug 7, 2026

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Team Global Express Maintenance
Completed - The scheduled maintenance has been completed.
Jul 31, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 07:00 CDT
Scheduled - We received the information from the carrier Team Global Express about the maintenance of their API:
Dear Valued Customers & Partners,
To enhance your experience through upcoming platform upgrades, Team Global Express will be conducting planned system maintenance. This will require a temporary outage of the MyTeamGE Portal and API services.
During this window, access to the platform and services will be unavailable. We recommend completing any urgent tasks prior to the start of the maintenance window.
Planned Outage Schedule:
· Start: 10:00 pm AEST, Friday, 31st July 2026
· End: 4:00 am AEST, Saturday, 1st August 2026
During this window, the following services will be temporarily unavailable:
· MyTeamGE Website
· MyTeamGE API Services
· MyTeamGE Auto Importing

Please note that while every effort will be made to restore services within the scheduled window, the completion time may be extended if additional time is required during the upgrade.
We appreciate your patience and understanding as we implement these important improvements.
Should you have any questions or require assistance, please do not hesitate to contact our support team at etrade@teamglobalexp.com
Kind Regards
Customer Integration Team
Team Global Express
Jul 29, 01:27 CDT
Issue with Purolator label creation and getting rates
Resolved - This incident has been resolved.
Jul 31, 07:56 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 31, 07:22 CDT
Investigating - We are currently investigating this issue.
Jul 31, 05:32 CDT

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 21:13 CDT
Verifying - We have re-enabled traffic for the impacted users and are monitoring the infrastructure updates.
Jul 25, 20:37 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 20:00 CDT
Scheduled - ShipStation API will undergo planned maintenance on Saturday, July 25th, starting at 8:00 p.m. CT. The maintenance is expected to last for up to 4 hours. During this period, you may experience service disruptions.

We understand the importance of uninterrupted service, and we apologize for any inconvenience this may cause. Our team is working diligently to minimize the impact on your operations.
Jul 21, 10:00 CDT
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