Effective from 27 November 2024, many postal carriers (USPS, Australia Post, Royal Mail, etc.) will not accept mail or packages for delivery to Canada for any mail class due to the ongoing Canadian Union of Postal Workers strike. Shipments in route may also be impacted.
In order to continue shipping to Canada, please use alternate carriers such as GlobalPost, UPS, Fedex, or DHL Express.
Sendle: Effective Friday, December 6, 2024, Sendle will require customers to enter package dimensions when creating a Sendle label in ShipStation. Sendle continues to accept packages with a destination of Canada at this time.
More detailed information is available at the carrier websites below:
Canada Post: Effective November 15th, the Canadian Union of Postal Workers (CUPW) began a national strike, resulting in a complete shutdown of Canada Post operations. No mail or parcels will be processed or delivered for the duration of the strike.
UPS: Effective Wednesday, December 4, UPS On-Call Pickup Requests for Domestic Standard shipments in Canada have been fully suspended until further notice.
Purolator: Effective, Wednesday, December 4, Purolator will temporarily not accept mail or packages for delivery to certain ZIP Codes in Canada due to the ongoing CUPW strike. Shipments in route may also be impacted. Please reach out to our support teams for the list of impacted ZIP Codes.
GlobalPost: No changes at this time.
FedEx: No changes at this time.
DHL Express: No changes at this time.
Canpar: No changes at this time.
Sendle: Effective Friday, December 6, 2024, Sendle will require customers to enter package dimensions when creating a Sendle label in ShipStation. Sendle continues to accept packages with a destination of Canada at this time.
USPS: Effective November 29, 2024, the Postal Service™ will temporarily suspend international mail acceptance to Canada due to the foreign postal operator indicating that they are unable to process or deliver international mail or services because of the ongoing national strike by the Canadian Union of Postal Workers. Customers are asked to refrain from mailing items addressed to the following country, until further notice: Canada
This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.
GlobalPost: Effective, Friday, November 22nd, GlobalPost Go service to Canada has been temporarily disabled due to the ongoing CUWP strike. We recommend switching to GlobalPost Plus for US to Canada shipments until the worker strike is resolved.
Sendle: Effective Friday, December 6, 2024, Sendle will require customers to enter package dimensions when creating a Sendle label in ShipStation. Sendle continues to accept packages with a destination of Canada at this time.
Nov 27, 2024 - 17:05 CST
Monitoring - The Canadian Union of Postal Workers (CUPW) has announced it began a national strike on Friday, November 15, at 12:01 a.m. ET. Mail and parcels will not be processed or delivered for the duration of the national strike, and some post offices will be closed. Items will be delivered as quickly as possible once operations resume. See Canada Post's negotiations page for updates.
Nov 15, 2024 - 09:38 CST
Resolved -
This incident has been resolved.
Dec 3, 09:05 CST
Identified -
We have identified an issue preventing successful UPS label creation in the ShipEngine sandbox test environment. The error message returned is "A shipping carrier error occurred: The Shipper's shipper number cannot be used for the shipment".
This does not impact production.
The underlying cause has been identified and we are working towards a resolution.
Nov 27, 11:08 CST