Monitoring - Sendle has announced that all shipments have been halted as of January 11th, and any pickups pending on January 12th or later will be cancelled.
Any parcels that have already been picked up and are in transit will be delivered at the discretion of the delivery partner. We recommend utilizing alternative carriers.
CouriersPlease has advised that all current Sendle AU shipments are being held by CouriersPlease until further notice. We will provide a further update once we have received one from CouriersPlease around the next steps.
13/01 - CouriersPlease has advised that all Sendle consignments that are held in the CouriersPlease network will be delivered. No further pickups of Sendle consignments will occur going forward.
Jan 13, 2026 - 10:23 CST
Monitoring - Dimensional weight – effective 11 January 2026: Package dimensions will be rounded up to the nearest whole centimeter or inch.
Jan 09, 2026 - 15:56 CST
Resolved -
This incident has been resolved.
Feb 26, 12:02 CST
Monitoring -
A fix has been implemented and error rates have begun to drop. We are monitoring to ensure a complete resolution and are investigating the root cause of this issue.
Feb 26, 11:20 CST
Investigating -
We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.
Feb 26, 10:26 CST