Monitoring - Effective July 1, the European Union introduced a new €3 flat-rate customs duty per HS code for items valued under €150, in addition to import VAT. Learn more here.
GlobalPost: Due to new EU regulations, Germany is no longer accepting IOSS DDU shipments valued under €150, and France will only accept them through the end of July. To avoid automatic returns, customs delays, or extra fees, we highly recommend using our DDP services including, GlobalPost Plus or GlobalPost Plus Duties & Taxes Included. See details here.
Canada Post: Effective July 3, 2026, Canada Post is temporarily suspending parcel acceptance to select European Union destinations due to new EU customs requirements for low value shipments. See details here.
Jul 08, 2026 - 09:27 CDT
Please be informed that DPD Ireland has planned maintenance. Please find below the information provided by the carrier:
"As part of our commitment to providing a seamless and reliable service, especially in preparation for the upcoming PEAK season, DPD will be conducting essential system updates.
We anticipate up to 30minutes of disruption to our services during this period.
This proactive measure is designed to further enhance the security and efficiency of our systems, ensuring the highest level of service for you" Posted on
Aug 28, 2026 - 06:06 CDT
Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers:
"As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year.
Alongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond.
What does this mean for you?
These activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient.
The work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect." Posted on
Aug 28, 2026 - 03:44 CDT
Resolved -
We started receiving statuses from the carrier.
Aug 26, 10:26 CDT
Identified -
The issue is on the carrier's side, and they are trying to resolve it.
Aug 26, 10:05 CDT
Investigating -
We identified a lack of status updates from the Raoyla Mail since yesterday. It is impacting our ability to share the statuses.
Aug 26, 10:03 CDT
Aug 25, 2026
No incidents reported.
Aug 24, 2026
No incidents reported.
Aug 23, 2026
No incidents reported.
Aug 22, 2026
No incidents reported.
Aug 21, 2026
Unresolved incident: Royal Mail by ShipStation Shipment Disruption.