Issues Creating Labels and Getting Rates for UPS - "(403) Forbidden"

Incident Report for ShipEngine

Investigating

We are receiving intermittent reports of the error "A shipping carrier error occurred: The remote server returned an error: (403) Forbidden" when getting rates and creating labels for UPS. We are currently investigating into the issue and coordinating with UPS.

Posted Dec 15, 2025 - 08:30 CST

This incident affects: Shipping Carrier Integrations (UPS US).