Issues Creating Labels and Getting Rates for UPS - "(403) Forbidden"

Incident Report for ShipEngine

Resolved

This incident has been resolved.
Posted Dec 30, 2025 - 11:32 CST

Investigating

We are receiving intermittent reports of the error "A shipping carrier error occurred: The remote server returned an error: (403) Forbidden" when getting rates and creating labels for UPS. We are currently investigating into the issue and coordinating with UPS.
Posted Dec 15, 2025 - 08:30 CST
This incident affected: Shipping Carrier Integrations (UPS US).
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