Evri - Unable to create labels

Incident Report for ShipEngine

Resolved

This incident has been resolved.
Posted Sep 25, 2026 - 07:31 CDT

Monitoring

Evri made the optimizations on their side, and now we can see the requests are succeeding.
Posted Sep 25, 2026 - 07:11 CDT

Identified

The carrier identified the root cause and is implementing the optimization.
Posted Sep 25, 2026 - 06:17 CDT

Update

The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.
Posted Sep 25, 2026 - 04:51 CDT

Update

Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.
Posted Sep 25, 2026 - 02:54 CDT

Investigating

We are currently investigating this issue.
Posted Sep 24, 2026 - 08:47 CDT
This incident affected: Shipping Carrier Integrations (Evri).
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