Unstable support chat functionality

Incident Report for ShipEngine

Resolved

This incident has been resolved.
Posted Mar 21, 2025 - 17:17 CDT

Investigating

There is currently a technical issue preventing most chat messaged from reaching the support team via in-dashboard chat.
We are currently working to correct this issue to restore chat capabilities.

In the meantime the support team may be reached at support@shipengine.com
Posted Mar 21, 2025 - 10:40 CDT
This incident affected: Support Services (Chat Support).
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