Sandbox - UPS Label Failure
Incident Report for ShipEngine
Resolved
This incident has been resolved.
Posted Dec 03, 2024 - 09:05 CST
Identified
We have identified an issue preventing successful UPS label creation in the ShipEngine sandbox test environment.
The error message returned is "A shipping carrier error occurred: The Shipper's shipper number cannot be used for the shipment".

This does not impact production.

The underlying cause has been identified and we are working towards a resolution.
Posted Nov 27, 2024 - 11:08 CST
This incident affected: Shipping Carrier Sandbox Integrations (UPS Sandbox).
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