Timeouts accessing ShipEngine API

Incident Report for ShipEngine

Resolved

This incident has been resolved.
Posted Sep 26, 2024 - 12:13 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 26, 2024 - 11:40 CDT

Investigating

We have received reports of widespread timeouts impacting multiple ShipEngine API endpoints and the account dashboard.

Engineering is investigating the cause and working towards a resolution.
Posted Sep 26, 2024 - 11:25 CDT
This incident affected: ShipEngine API.