Access and Subscription Incident

Incident Report for ShipEngine

Resolved

We have resolved the issue indicating there was no valid billing plan or subscription in place.

Posted Jul 02, 2019 - 12:11 CDT

Update

We are continuing to monitor for any further issues.

Posted Jul 02, 2019 - 10:01 CDT

Update

We are seeing performance stabilize but are going to monitor issues wherein subscriptions are not showing as active.

Posted Jul 02, 2019 - 10:00 CDT

Update

This appears to be related to the Cloudflare outage as mentioned here: https://www.cloudflarestatus.com/ We will continue to monitor this.

Posted Jul 02, 2019 - 09:41 CDT

Update

We are continuing to monitor the impact on various services

Posted Jul 02, 2019 - 09:37 CDT

Monitoring

We are monitoring the situation wherein some users may not be able to access the ShipEngine documentation.

Posted Jul 02, 2019 - 09:00 CDT

This incident affected: ShipEngine API, ShipEngine API Dashboard and Shopping Cart/Marketplace Integrations (Groupon Goods).