UPS Outage

Incident Report for ShipEngine

Resolved

This incident has been resolved.

Posted Sep 13, 2024 - 12:20 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 13, 2024 - 12:05 CDT

Investigating

We are receiving reports of users receiving the error "A shipping carrier error occurred: Could not refresh authorization credentials in timely manner" when using UPS. We are aware of this issue and are currently investigating this.

Posted Sep 13, 2024 - 11:35 CDT

This incident affected: Shipping Carrier Integrations (UPS US).