Increased Rate of 504 Errors

Incident Report for ShipEngine

Resolved

This issue has been resolved.
Posted Feb 23, 2024 - 19:59 CST

Monitoring

A fix has been implemented and we are currently monitoring the status.
Posted Feb 23, 2024 - 18:59 CST

Investigating

We are investigating reports of timeout errors impacting Rating, Label Generation, and Shipment Creation.
Posted Feb 23, 2024 - 18:30 CST
This incident affected: ShipEngine API.