Elevated error rate creating UPS labels and rating UPS shipments

Incident Report for ShipEngine

Resolved

This incident has been resolved.

Posted Sep 24, 2024 - 17:34 CDT

Update

We are seeing improved performance at this time, and we are working on a permanent resolution for this issue.

Posted Sep 24, 2024 - 10:23 CDT

Investigating

We are investigating an issue causing 400 responses to be returned intermittently when attempting to process UPS requests.
The error returned in association with this issue is: "Could not refresh authorization credentials in timely manner."

Posted Sep 24, 2024 - 07:57 CDT

This incident affected: Shipping Carrier Integrations (UPS US).