Issues chatting with ShipEngine support

Incident Report for ShipEngine

Resolved

This incident has been resolved.

Posted Jul 03, 2024 - 16:40 CDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 02, 2024 - 09:27 CDT

Identified

We are looking into reports from users indicating that they are unable to continue communicating via chat once an initial reply has been received from a ShipEngine support agent.

User messages show as undelivered and support agents are not seeing them.
You may reach support directly at support@shipengine.com if needed while this problem exists.

Posted Jul 01, 2024 - 14:18 CDT

This incident affected: Support Services (Chat Support).