Issues chatting with ShipEngine support
Incident Report for ShipEngine
This incident has been resolved.
Posted Jul 03, 2024 - 16:40 CDT
We are continuing to work on a fix for this issue.
Posted Jul 02, 2024 - 09:27 CDT
We are looking into reports from users indicating that they are unable to continue communicating via chat once an initial reply has been received from a ShipEngine support agent.

User messages show as undelivered and support agents are not seeing them.
You may reach support directly at if needed while this problem exists.
Posted Jul 01, 2024 - 14:18 CDT
This incident affected: Support Services (Chat Support).