Elevated rate of timeouts

Incident Report for ShipEngine

Resolved

This incident has been resolved.
Posted Apr 16, 2026 - 15:31 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 16, 2026 - 13:15 CDT

Investigating

We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.
Posted Apr 16, 2026 - 11:01 CDT
This incident affected: ShipEngine API.