Timeouts encountered when getting rates

Incident Report for ShipEngine

Resolved

This incident has been resolved.
Posted Jun 23, 2025 - 14:46 CDT

Monitoring

A fix has been implemented and we are monitoring the results
Posted Jun 23, 2025 - 13:21 CDT

Investigating

We are currently investigating reports of a higher than normal frequency of timeouts encountered when attempting to get rates.
Posted Jun 23, 2025 - 12:50 CDT
This incident affected: ShipEngine API.