"License system not available" error on attempted UPS label creation.

Incident Report for ShipEngine

Resolved

This incident has been resolved.

Posted Oct 30, 2023 - 15:59 CDT

Monitoring

Error rates have reduced and increasing levels of successful UPS label creation has been noted.

We are continuing to monitor for a complete resolution.

Posted Oct 30, 2023 - 15:47 CDT

Investigating

We have received reports of a widespread issue preventing UPS label creation with the following error returned:
"A shipping carrier error occurred: License system not available"

We are currently investigating this service disruption.

Posted Oct 30, 2023 - 15:28 CDT

This incident affected: Shipping Carrier Integrations (UPS US).