carrier_id and warehouse-id not found errors when rating and creating labels

Incident Report for ShipEngine

Resolved

This incident has been resolved.

Posted Sep 23, 2025 - 11:52 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 23, 2025 - 09:47 CDT

Investigating

We are investigating reports of the following errors being returned at a high rate when attempting to get rates and create labels:
"carrier_id xxxxxxx not found"
"warehouse_id yyyyyyy not found"

Posted Sep 23, 2025 - 09:09 CDT

This incident affected: ShipEngine API.