Poor performance and time outs reported on multiple endpoints.

Incident Report for ShipEngine

Resolved

This incident has been resolved.

Posted Aug 12, 2025 - 12:05 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 12, 2025 - 11:36 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 12, 2025 - 11:15 CDT

Investigating

We are investigating an issue that is leading to a higher than normal rate of timeouts and slow responses on multiple endpoints.
This is currently encountered primarily when attempting to get rates and create labels but has been reported on other endpoints as well.

This status will be updated as additional information is made available or a resolution is implemented.

Posted Aug 12, 2025 - 11:01 CDT

This incident affected: ShipEngine API.