Issues creating labels

Incident Report for ShipEngine

Resolved

This incident has been resolved.

Posted Jul 02, 2024 - 09:49 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 02, 2024 - 09:39 CDT

Identified

We are investigating issues creating labels. A 400 response with the following error is returned:
"Unexpected carrier pipeline error. Object reference not set to an instance of an object."

This is impacting label creation for multiple carriers.

Posted Jul 02, 2024 - 09:24 CDT

This incident affected: ShipEngine API.