Performance degradation when requesting rates

Incident Report for ShipEngine

Resolved

This issue is now resolved and rate response times remain normal.
Posted Jul 11, 2018 - 13:30 CDT

Monitoring

Rate response times have returned to normal levels, however we are still working to deploy the root cause fix to prevent future recurrences.
Posted Jul 11, 2018 - 13:22 CDT

Identified

Some users may be experiencing increased response times when requesting rates for shipments. Our team has identified the root cause of the issue and we are currently working to deploy a fix.
Posted Jul 11, 2018 - 11:25 CDT
This incident affected: ShipEngine API.
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