Problems preventing ShipEngine account dashboard access

Incident Report for ShipEngine

Resolved

This incident has been resolved.

Posted Nov 18, 2024 - 15:56 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 18, 2024 - 15:39 CST

Investigating

We are investigating an issue preventing users from successfully accessing their account dashboard.

The following error is returned:
"Unexpected issue
We're encountering an unexpected issue preventing access to the Dashboard. Please try refreshing the page or contact support for immediate help. We appreciate your patience as we address this issue."

Posted Nov 18, 2024 - 15:25 CST

This incident affected: ShipEngine API Dashboard.