Problems encountered when attempting to create new carrier account connections via API

Incident Report for ShipEngine

Resolved

This incident has been resolved.

Posted Jul 20, 2023 - 11:35 CDT

Investigating

We are investigating an issue which is causing timeouts for some attempts to connect or update carrier accounts via API request. In many cases a 504 response will be returned while the carrier account is ultimately connected despite the error response returned.

Posted Jul 19, 2023 - 07:50 CDT

This incident affected: ShipEngine API.