Issue with Purolator label creation and getting rates

Incident Report for ShipEngine

Resolved

This incident has been resolved.
Posted Jul 31, 2026 - 07:56 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 31, 2026 - 07:22 CDT

Investigating

We are currently investigating this issue.
Posted Jul 31, 2026 - 05:32 CDT
This incident affected: Shipping Carrier Integrations (Purolator Canada).