Requested value 'no_rates_returned' was not found.

Incident Report for ShipEngine

Resolved

This incident has been resolved.
Posted Mar 21, 2024 - 13:15 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 21, 2024 - 12:51 CDT

Update

An update for the dotNet SDK has been published.
Development is continuing to investigate the underlying change that instigated this issue.
Posted Mar 21, 2024 - 11:32 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 21, 2024 - 10:12 CDT

Investigating

We are investigating reports of the error "Requested value 'no_rates_returned' was not found." being encountered by SDK users when attempting to rate shipments.
Posted Mar 21, 2024 - 09:54 CDT
This incident affected: ShipEngine API.
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