Issues applying Shipsurance coverage

Incident Report for ShipEngine

Resolved

This incident has been resolved.
Posted Sep 14, 2023 - 17:55 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 14, 2023 - 13:04 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 14, 2023 - 11:15 CDT

Investigating

We are investigating reports of the error "Ineligible to use Shipsurance" being returned on attempts to created labels which specify the application of Shipsurance coverage for some users.
Posted Sep 14, 2023 - 10:25 CDT
This incident affected: Integrations (ShipSurance).
← Current Status Powered by Atlassian Statuspage