504 Timeout Errors

Incident Report for ShipEngine

Resolved

This incident has been resolved.
Posted Dec 10, 2024 - 10:15 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 10, 2024 - 08:55 CST

Update

We are continuing to work on a fix for this issue.
Posted Dec 10, 2024 - 08:32 CST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 10, 2024 - 08:01 CST

Investigating

We are investigating reports of 504 timeout errors impacting label generation for FedEx.
Posted Dec 10, 2024 - 07:15 CST
This incident affected: ShipEngine API.