Monitoring - CUPW-represented employees to vote on Canada Post’s final offers between July 21 and August 1. Canada Post will keep customers informed about the results of the vote and remains committed to delivering reliable service as the trusted delivery partner.
Effective Sunday, May 18th, 2025, UPS will implement a Surge Fee for Air and Ground for UPS shipments as follows: UPS Standard® to Canada: $0.49 USD /pkg, All Other Services to Canada: $0.49 USD/per pound, Canada Origin Domestic: $2.00/pkg CAD, and Canada Export: No Fee.
If a Canada Post labour disruption does occur, the UPS Service Guarantee will be suspended for all services in Canada, and Same Day On-Call Pickup service for UPS Standard® will be suspended. Same Day On-Call Pickup will be available for all other services as well as for next or future-day requests.
U.S. Carrier Updates
Canadaian Carrier Update If a CUPW strike occurs, Canpar and Loomis Express will suspend service to all postal codes where Canada Post handles final delivery. ShipStation API users will see an error message if attempting to ship to these areas.
May 15, 2025 - 17:57 CDT
Resolved -
This incident has been resolved.
Aug 12, 12:05 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 12, 11:36 CDT
Identified -
The issue has been identified and a fix is being implemented.
Aug 12, 11:15 CDT
Investigating -
We are investigating an issue that is leading to a higher than normal rate of timeouts and slow responses on multiple endpoints. This is currently encountered primarily when attempting to get rates and create labels but has been reported on other endpoints as well.
This status will be updated as additional information is made available or a resolution is implemented.
Aug 12, 11:01 CDT