Monitoring - Effective Friday, May 23, 2025, Canada Post continues to operate with CUPW banning overtime work. Customers may experience delays. At this time, there are NO rotating strikes or national work stoppages.
Effective Sunday, May 18th, 2025, UPS will implement a Surge Fee for Air and Ground for UPS shipments as follows: UPS Standard® to Canada: $0.49 USD /pkg, All Other Services to Canada: $0.49 USD/per pound, Canada Origin Domestic: $2.00/pkg CAD, and Canada Export: No Fee.
If a Canada Post labour disruption does occur, the UPS Service Guarantee will be suspended for all services in Canada, and Same Day On-Call Pickup service for UPS Standard® will be suspended. Same Day On-Call Pickup will be available for all other services as well as for next or future-day requests.
U.S. Carrier Updates
Effective Friday, May 23, 2025, GlobalPost Economy International, Standard International, and Go service to Canada are back to normal operations and available.
Canadaian Carrier Update Purolator from ShipStation: To continue providing reliable service amidst increased volume, effective Wednesday, May 28th, Purolator has implemented a temporary Surge Fee to shipments destined for Quebec.
If a CUPW strike occurs, Canpar and Loomis Express will suspend service to all postal codes where Canada Post handles final delivery. ShipStation API users will see an error message if attempting to ship to these areas.
May 15, 2025 - 17:57 CDT
Resolved -
This incident has been resolved.
Jun 3, 10:51 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 3, 10:02 CDT
Investigating -
We are currently investigating long response times and 5xx responses returned for attempts to validate addresses in ShipEngine.
Jun 3, 09:24 CDT