During the strike, Canada Post will not process or deliver any mail or packages, including to P.O. boxes – so shippers should expect delays. To continue shipping, please use an alternative carrier, such as GlobalPost, UPS, FedEx, DHL Express, or Purolator. Learn more.
May 15, 2025 - 17:57 CDT
Monitoring - To comply with new customs regulations, carriers, including USPS and others, are now requiring six-digit Harmonized System (HS) codes on all international commercial shipments.
Effective September 1, 2025, shipments without these codes may be delayed or rejected by customs authorities.
Aug 25, 2025 - 16:41 CDT
Resolved -
This incident has been resolved.
Sep 26, 08:13 CDT
Update -
Effective September 15 at 12:01 am local time, the CUPW will ban the delivery of unaddressed direct mail (Neighbourhood Mail). Addressed items (Personalized Mail, Postal Code Targeting Mail and Transactional Mail) and parcels will not be affected. Learn more.
Sep 15, 09:24 CDT
Monitoring -
Canada Post will now only print US-bound labels if duty is prepaid or auto-billing is enabled with Zonos. We are currently working with Canada Post to support this. In the meantime, please consider alternative carriers to continue shipping to the US.
Sep 5, 14:31 CDT
Resolved -
This incident has been resolved.
Sep 23, 11:52 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 23, 09:47 CDT
Investigating -
We are investigating reports of the following errors being returned at a high rate when attempting to get rates and create labels: "carrier_id xxxxxxx not found" "warehouse_id yyyyyyy not found"
Sep 23, 09:09 CDT