Monitoring - CUPW-represented employees to vote on Canada Post’s final offers between July 21 and August 1. Canada Post will keep customers informed about the results of the vote and remains committed to delivering reliable service as the trusted delivery partner.

Learn more: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page

Global Carrier Update

Effective Sunday, May 18th, 2025, UPS will implement a Surge Fee for Air and Ground for UPS shipments as follows: UPS Standard® to Canada: $0.49 USD /pkg, All Other Services to Canada: $0.49 USD/per pound, Canada Origin Domestic: $2.00/pkg CAD, and Canada Export: No Fee.

If a Canada Post labour disruption does occur, the UPS Service Guarantee will be suspended for all services in Canada, and Same Day On-Call Pickup service for UPS Standard® will be suspended. Same Day On-Call Pickup will be available for all other services as well as for next or future-day requests.

U.S. Carrier Updates


Canadaian Carrier Update
If a CUPW strike occurs, Canpar and Loomis Express will suspend service to all postal codes where Canada Post handles final delivery. ShipStation API users will see an error message if attempting to ship to these areas.

May 15, 2025 - 17:57 CDT
Monitoring - Effective Monday, June 30th, DHL Express has restored all services in Canada to normal operations.
Jun 23, 2025 - 16:23 CDT
ShipEngine API Operational
90 days ago
99.97 % uptime
Today
ShipEngine.com (website) ? Operational
90 days ago
100.0 % uptime
Today
ShipEngine API Dashboard Operational
Shipping Carrier Integrations Operational
Access Worldwide Operational
Amazon Buy Shipping ? Operational
APC Operational
Asendia Operational
Australia Post Operational
Canada Post Operational
Chronopost Operational
DHL E-Commerce Operational
DHL Express AU Operational
DHL Express CA Operational
DHL Express UK Operational
DHL Express Operational
DPD Operational
Endicia Operational
FedEx CA Operational
FedEx UK Operational
FedEx US Operational
First Mile Operational
Globegistics Operational
Hermes Operational
LSO Operational
Newgistics Operational
OnTrac Operational
Purolator Canada Operational
Royal Mail Operational
RR Donnelley Operational
Sendle Operational
Stamps.com Operational
UPS AU Operational
UPS CA Operational
UPS UK Operational
UPS US Operational
Shipping Carrier Sandbox Integrations Operational
90 days ago
99.89 % uptime
Today
FedEx Sandbox Operational
90 days ago
100.0 % uptime
Today
UPS Sandbox Operational
90 days ago
100.0 % uptime
Today
Stamps Sandbox Operational
90 days ago
99.67 % uptime
Today
Shopping Cart/Marketplace Integrations Operational
Amazon Operational
Amazon Canada Operational
Brightpearl Operational
ChannelAdvisor Operational
Cratejoy Operational
eBay Operational
Etsy Operational
Groupon Goods Operational
Jane Operational
Magento Operational
PayPal Operational
Shopify ? Operational
StitchLabs Operational
SellerActive Operational
Squarespace ? Operational
Tophatter Operational
3dCart Operational
Volusion Operational
Walmart Operational
WooCommerce Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
ShipSurance Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
Chat Support Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Aug 16, 2025

No incidents reported today.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
Resolved - This incident has been resolved.
Aug 14, 11:36 CDT
Monitoring - We are seeing improved performance at this time, and we are continuing to monitor this issue.
Aug 14, 11:10 CDT
Investigating - We are aware of an issue impacting rates provided by UPS when generating rates and labels.

This is currently encountered when attempting to get rates and create labels for some UPS accounts.

This status will be updated as additional information is made available or a resolution is implemented.

Aug 14, 10:35 CDT
Aug 13, 2025

No incidents reported.

Aug 12, 2025
Resolved - This incident has been resolved.
Aug 12, 12:05 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 11:36 CDT
Identified - The issue has been identified and a fix is being implemented.
Aug 12, 11:15 CDT
Investigating - We are investigating an issue that is leading to a higher than normal rate of timeouts and slow responses on multiple endpoints.
This is currently encountered primarily when attempting to get rates and create labels but has been reported on other endpoints as well.

This status will be updated as additional information is made available or a resolution is implemented.

Aug 12, 11:01 CDT
Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

Aug 5, 2025

No incidents reported.

Aug 4, 2025

No incidents reported.

Aug 3, 2025

No incidents reported.

Aug 2, 2025

No incidents reported.